Telkom ADSL Failure

Dont understand why it takes Telkom 8 days to repair my ADSL! first reported on 30 june ref 435CWK300615 and escalation 705891, they acknowledged that the problem lies in the exchange. I have spoken to various consultants on different days but to no avail. In the meanwhile we have to use Vodacom Data and pay for it out of our pockets. Many failures experienced, especially loosing all router data after loadshedding. In the past few months. I mean really, please supply the service that we are paying for....