Telkom ADSL extra data purchase process

A friend of mine complained that he attempted to purchase extra fixed line data for the month, but because of lack of a credit card, he could not undertake the transaction. After standing in a queue at a Telkom Front Office, on Sunday for roughly an hour, he was instructed to go to the telekomsa.net site and log in using his internet account name and password. Then purchase the required internet access amount per the menu and enter his credit card details. Since he does not have a credit card, he is really disappointed that Telkom do not offer other means or options of purchasing additional data. Telkom did not have even have a sim card ****le in stock, for mobile data, so he ended up going to another service provider.

Let's look at the simplicity of the matter... 1) he is an existing Telkom subscriber. 2) he has a Telkom internet user name and password.. answer Yes 3) he has a Telkom ADSL fixed line account.. answer Yes

So the question is, why can't he use his fixed line account number along with his internet access, to purchase more data either on-line or from any Telkom Front Office? I do understand that the Telkom Front Office do not deal with any cash transactions. But by producing his ID documents, he should be able to do the transaction at the front office? The billing could be added to his normal telephone account that he receives at end of the month for his existing service, so there will be no cash exchanged at the front office at all.

Come on Telkom wake up, you are loosing possible sales!