Telkom ADSL

I have a month-to-month internet contract with Telkom. I've been struggling with connection for months since last year. It’s on and off. The phone line it's connected to is also as bad. It has noises. You can't even hear people clearly during calls. I've logged faults with them too many times. The technicians would always come, do what they do, then leave. It would then be better for maybe two hours or so, then go back to the way it was. I'm always having to buy data just so I can work since I work from home, then hotspot my son for school, as he schools online. I called three weeks ago to log the same fault again. As always, they told me they would send a technician to come and fix it. Nobody ever came. I later received a message saying that this case has been closed as an Openserve technician has just completed the order at my premises. But nobody ever came to my premises ever since I called them. Then how is the case closed? We called them again yesterday to report the same fault. The agent checked from his side and found out that the problem is on the lines outside. They again said they will send a technician and gave me a reference number (100ATK200521). After that, he still stresses the point that if the problem is on my side, I'll be charged a certain amount of money. What about all the money that I'm paying every month without any problems, but still not getting my needs met, and having to spend even more money by buying data so that I can work? It’s even off right now as I’m writing this. I'm fed up with this now. I want to cancel and change to another service provider, but I'm not sure which one is better and not too expensive. May you please advise.