Telkom Adsl downgrade without notification

Item: Telkom
Rating: 1
Author: Shahil A

I upgraded my line about 2 months back from a 4Mbps to 20Mbps which took forever to complete. Now after all this time my line was downgraded back to 4Mbps without any notification what so ever. Called the technical department and they said that they can't find anything on my profile that shows its 20Mb. Called the Sales department next and ofcourse their system is offline so they can't see whats happening.

Honestly this is complete *******. Can someone from Telkom tell me what is going on and push my line back up to what it is supposed to be?

Helpful (0)

Replies (2)

Shahil A's updateReviewer Update

13 Sept 2018, 17:37

Also, Just to add something Telkom responded to my complaint here last time with a reference number and there was never any follow up after that.

Shahil A's update13 Sept 2018, 17:37

Reviewer Update

Also, Just to add something Telkom responded to my complaint here last time with a reference number and there was never any follow up after that.

Telkom's replyOfficial

17 Sept 2018, 09:55

Good Morning Shahil

Please note that the previous post linked to Social Media ***

is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Jawaad
Telkom Social Media Team

Telkom's reply17 Sept 2018, 09:55

Official

Good Morning Shahil

Please note that the previous post linked to Social Media ***

is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Jawaad
Telkom Social Media Team