Telkom ADSL down with no assitance or resolution

My ADSL is not working for over a week....

It is either intermittent working, extremely slow(Ping of over 300 and 0.1MB speed, or just does not work.

I have various reference numbers that blatantly ignored(with no calls to assist) and or get calls that all is fine(these calls are at the rare occasions that we have connectivity!!!!). Apparently a technician can be requested but will cost us if they find nothing wrong - but there is something obviously wrong !!!! Please note that no technician has thus far contacted us, as per the call received.

Ticket numbers - ************ How can we pay for a service that 1- we cannot use 2- we do no get any service or assistance

Please can someone assist urgently?

Thanks Vaughan ***