Telkom ADSL down for almost a month

My ADSL line went down on 12 December. I have reported it numerous times, probably spent 4-5 hours on the phone holding on for 10210 over December. <br> <br> Numerous reference numbers were open and closed from Telkom's side as fixed over this period. Line came back intermittently for 1-2 days after I reported it on Hellopeter, but never at great quality. <br> <br> I even bought a new router to make sure the problem is not on my side, which again cost me additional money for no reason.<br> <br> I went to a Telkom shop to cancel the line, which prompted them to give me an email address for an area Manager, Anastasia. Got referred to Gordon, who referred me Faizel, an Technical Area manager. Line got sorted for a day or two, and down again. I reported it again on the 4th, and called Faizel this morning, to find out if it can be escalated. He told me it would be looked at today. <br> <br> Phoned him at 16:45, and he told me its family time, he will call me back tomorrow, and see if they can resolve the issue.<br> <br> I am now done with Telkom, and will be taking my business lines to VOIP as well, so I don't have the same issues when something goes wrong there.<br> <br> What a joke.