Telkom ADSL down for 5 weeks close to cancelling the contract

So next week is the marking the start to the 5th week of ya still not having ANY SERVICE not a phone call, email or even a message from Telkom in regards to our ADSL line that hasn’t been working. They haven’t even bothered to respond to my last complain here UTTERLY DISGUSTING I can’t belive what these people are doing. They can’t solve the problems with their lines HOWEVER their in malls still getting people to sign up for ADSL contracts, at reduced rates PLS TELL ME HOW THIS WORKS u sign up more people but the existing clients get no service.... if I’m not seen to by Friday I will be cancelling my contract and I will get another service provider that’s it. 5 weeks is just unacceptable!!!!!!!!!!!!