Telkom ADSL down and nothing is done about it

My ADSL line stopped working and upon reporting it to Telkom (after holding on the line for 1.5 hours) they said the problem will be dealt with in two days later. Two days later i phoned again and they said there's no record of my call as the lady i spoke to did not open my file. I then reported it again and they said i must wait another two days and someone will contact me to make an appointment. This is just for them to check the fault. Telkom your service is terrible as today is day five and i can't get through at all. Next time you guys want to service the poll in my yard you guys can wait four days!!