Telkom ADSL -- Do I have to beg for an answer

My experience with the Telkom call centre is pathetic. I ordered my ADSL on the R199/month SPECIAL for the next 6 months. I received a text messages to say installation would take place on the 01/06. This never happened and I've been trying to get an update or revised installation date without any luck. Dealing with the call centre is the most ANNOYING process. Having being passed around like a ping-pong ball to blatantly being cut off. Then having to wait for an half hour to get through again. Come-on Telkom get your call centre jacked up. I've been on your mobile platform for 4 years and have had good service from them. Hope some Telkom official can take some time out from his relaxed lazy-boy, put his tea down and contact me . Three years ago I registered for ADSL and they lost all my details - so nothing has improved -- I cancelled.