Telkom - ADSL

Good day Telkom.

I have a fault open on my ADSL line with *** - this has been open sine the 21/01/2021. A technician has been to my house 3 times already and indicates that my line is in working order. Keeps on saying that is is my router. I have taken my router, connected it to my work ADSL line - which for clarity is at another address - my router connects to the internet. So.....clearly it is not my router - yet the technician test my line at home and say that there is a dial tone, lets me listen to his equipment that shows a dial tone and states that all is in order. So....how do we resolve this matter - clearly the technician that is assigned is only for the line - the technician has indicated that he will get some out to check my router - PLEASE do send whoever. Point is, I know my router is working and can connect - clearly not on my home line!!!

I am in contact with Telkom everyday since - only to get the same answer - we apologise for the inconvenience, the call has been logged and a technician will test your line - there is a charge of blah blah blah........

I also have an order for Fibre - which is placed on order *** - when speaking to the person in sales, they confirmed that there is fibre in my area. Only to find out that my order has been 'Parked' and might only be actioned in 6 to 8 weeks......

Really.....what do you expect me to do in the meantime with absolutely no connection to the internet.

Kindly stop wasting my time, I have been a decent client and paying my bill with no issues!!!