cC
chad C

1 reviews | Active since Apr 2013

16 Nov 2016, 13:44

Telkom ADSL contract cancelled in August 2016 and I'm STILL receiving bills

<p>I've canceled my Telkom account at the Tygervalley Store in August 2016 and sent the cancellation documentation to ********** as instructed. I'm being requested to prove that I've sent the email each month without the actual account being closed.</p> <p>They are STILL sending me bills in November 2016 in spite of the fact that I've emailed them and attached my cancellation document again and again as requested.</p> <p>@Telkom please cancel this account already, I'm not interested in doing business with you and I don't intent on paying these bills, these charges needs to be reversed after my cancellation date, due to the fact I'm not using your services</p>

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Replies (2)
Telkom
Telkom's reply17 Nov 2016, 10:08
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

cC
chad C's update14 Feb 2017, 17:52
Reviewer Update

Ps. This is still not resolved tell on. I keep getting told the correction will be on next month's bill. And today I found out that yellow blacklisted me. Thanks for nothing