1 reviews | Active since Jan 2016
Telkom ADSL Connection Problems
I took out a ADSL line rental contract with Telkom although my ISP is a different company. The Telkom line was activated within a day. However, the ADSL does not sync. The call center has tried to resolve the problem to no avail (and numerous modem resets!) Please note that this is not an ISP issue, it is a Telkom connection issue. I've been without an ADSL internet connection for more than a week!<br> <br> I've been calling the call center everyday for the past week. A technician was supposedly sent out and rep**** that nothing was wrong, however, they did not check the connection within my home.<br> <br> The fault has been escalated twice last week (*** and ***) but there is still no resolution or correspondence regarding the reason for the fault. I've been waiting 5 days for a technician to revisit - it is a bit ridiculous to wait a further 3-7 days when the problem was not resolved the first time around.<br>
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number SM187575
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number SM187575
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
