Telkom ADSL - Closing calls with no resolution - 4 months later

<p>The entire year of 2016, I received my full 10 mb speed, from December 2016 only half of that speed it not less was recorded, each time I log a fault Telkom closes the request without fixing the problem, I have numerous technicians out to the property but none know what they are doing and close the request without feedback. The only explanation I received was conflicting amonst technicians as some say that I am far away from the exchange, and one said that I am only 5 minutes away. The question is if I did not move my property and if the exchange is still in the same place, why did I receive speeds of up to 9.8 in 2016.</p> <p>After 4 months of trying with no resolution, I am at the mercy of this public platform. I am paying for a 10mb line. The 5.something speed feels more like a 1mb with buffering and endless drop in connections.</p> <p>I have requested that management get involved so that proper evaluation of the problem gets done but even that falls unto deaf ears. </p>