Telkom adsl cancellation

<p>This is about my struggle to get my adsl line cancelled. ( phone number - ********** 310)</p> <p>I sent the cancellation form along with my id proof on 15th June 2016. I got an auto reply stating someone will contact me within 14 working days. I waited for 14 working days but nothing happened. Then I phoned cAll centre , they put me through different departments and all of the agents told me that they know nothing about cancellation process. They confirmed there is no way to contact cancellation department. They advised me to wait for 30 days as there is nothing else anyone can do about it. I waited from 30 days and phoned customer care again... same old story , they told me cancellation department cannot be contacted. Finally one agent promised to help me , I forwarded the cancellation request to her and she told her manager will escalate it. I waited for some more days but nothing happened. Then I escalated again through another agent. I did many follow up calls but the only information I received is that my adsl is still active. Most difficult part is dealing with the rude call centre agents. Yesterday I escalated my request again , for the very first time I came across an agent who was ready to listen to me. He was polite and friendly. </p> <p>I beg telkom to show some mercy on its customers. Please show some kind of professionalism. I feel helpless.I don't know if I can ever cancel my adsl...</p> <p>(Last evening around 5 pm I received call from a private number while I was driving , I didn't manage to attend the call. I hope it was not telkom , if it was telkom for sure they won't call me again. They will put a comment that customer not available and ignore my request forever ) </p> <p> </p>