TELKOM ADSL & BUSINESS UNCAPPED CANCELLATION NIGHTMARE

On the 9th of July 2020 we e-mailed a request for cancellation of our ADSL Line and the Business Uncapped service to ***. On the 27th of July we phoned Telkom and spoke to a Malusi Khanyile who advised that no such cancellation has been registered on the system. He requested us to forward to cancellation e-mail to himself in order to escalate the matter, the e-mail was send. On 28 July we received a e-mail from Malusi Khanyile advising that he has escalated the matter. On 6 August we again send a e-mail to Malusi Khanyile to follow-up but got no response. We subequently phoned Telkom on 24 August and spoke to Neliswa Ngese who again advised that there is no cancellation on system. We again resubmitted the request on 24 August on the e-mail *** and also forwarded it to Malusi Khanyile. No response was received and we again phoned Telkom on 26 August and spoke to Benedicta Mzobe, an e-mail was also then forwarded to her e-mail ***. We phoned Benedicta to confirm that the e-mail was received, which she confirmed. She also confirm that due to the fact that our first request was send in July, we would be refunded as soon as the cancellation was done. Eventually and account was received where the actual ADSL was not reflected by the Business Uncapped Service was still reflecting. Which does not make sense, as how are we suppose to use the service without a ADSL line. And so the process started again to submit the documentation, this time to Neliswa Ngese, an read receipt was obtained. On 26 October I again forwarded an e-mail to ***; ***; *** & ***. SO WE ARE STILL BEING BILLED FOR BUSINESS UNCAPPED THAT WE CAN NOT USE & NO REFUND FOR MONTHS SINCE JULY FOR THE ADSL LINE HAS BEEN AFFECTED. WILL WE GET THIS REFUND AND WHAT ABOUT THE AMOUNTS PAID FOR THE UNUSABLE BUSINESS UNCAPPED SERVICE!!!!!!!