iK
irene K

1 reviews | Active since Aug 2013

17 Jul 2017, 11:07

Telkom ADSL - Breach of contract

<p>I have logged several queries and enquiries with both Telkom and Hello Peter - finally I have decided to cancell my account with Telkom because they are breaching or contract with regards to what I am paying and recieving - now I have once again seen service fees on my billing and have not heard a word about my cancellation - I need to know if this cancellation has been processed since all forms were send through numberous times - Telkom is not responding or answering and it does not help phoning because you either hold on forever or the call centre agent is clueless - I am so fedup with Telkom and if this continues I will stop all future payments since according to me this has been cancelled - if Telkom disputes this I will go to court over this since I have had it with the horrible service and complete disregard for their clients </p>

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Replies (2)
Telkom
Telkom's reply18 Jul 2017, 15:17
Official

Good day Irene,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

iK
irene K's update25 Jul 2017, 09:52
Reviewer Update

I have still not had any feedback with regards to several complaints logged through Telkom, I do not know what to do any more

I am now going to start looking for an ombudsman to resolve this