Telkom ADSL/Billing problems

<p>Early in January 2017 I saw the Telkom ADSL promotion of R799 for 10Mbps uncapped all inclusive. As my old package was on a 4Mbps uncapped for R770 per month I thought what the heck it is only R30 more. So I decided to upgrade to the promotion. I go to the Telkom shop (Kolonnade Retail park) and upgrade. After a few minutes the deal is done. Seeing that it was closing time I leave the shop without the new ADSL router or repeater (Included in the promotion as advertised). During the next week I return to this Telkom shop for my new ADSL router, sorted. However no wifi repeater. As I had one at home I though no big deal.</p> <p>Little did I know my nightmare is only starting...<br />At the end of the month I receive a bill of R2440 for January/February! Hello, if I did not take the upgrade which in any case is only a R30 difference I would have been billed for January/February R770. The one product ends on a certain date and the new one starts from there on up to a maximum of R799 which is the new product price, or is this not how it works at Telkom?</p> <p>Where is the balance of R1670 now coming from? I visit the Kollannade Telkom store and the lady working there makes me understand that Telkom charges upfront.</p> <p>Does Telkom always double or even tripple charge when new services are activated?</p> <p>Even after trying my best to explain R799 X 2 does not equal R2440. She unsympathetically informs me that she cannot help me and that I should phone the Telkom call centre. I phone the call centre twice during February to try and get answers. Same remark, billed upfront but they will look into it. February debit order goes of R1000.00 (Debit order limit). I now got a bill for February/March for R500 odd rand plus I'm now in arrears for the balance of R1440 of February.</p> <p>Now I ask you Telkom where is the logic in all this madness? If I knew this would happened for only R30 more I would have never taken the promotion! Maybe this is the way in which Telkom does business. Pay now whatever we want you to pay and good luck to you to ever get it sorted!</p> <p>According to me I should only have been billed R799 for January/February (Maybe not even the full R799 as I changed during January) and R799 now for February/March (R799 X 2 = R1598). Instead you billed me R2940 (R2440 + R500) for the two months (R1342 over billed).</p> <p>I'm not an unreasonable person but this blows my mind. I truly hope that there is just a big misunderstanding here and that you guys can sort it out quickly. My Telkom account number: ********** 16867.</p>