Telkom ADSL and Telkom Services Sucks

Since I app**** for my Telkom Adsl line in February 2019 it was more than than half the time out of order or no internet or voice lines. We report it everytime at 10210 and get a fault reference number. Sometimes it took Telkom more than 18 days to fix our lines. On 24th July 2019 we report it again they fixed the line on the 2 August 2019 and on the 3rd August 2019 the lines went dead again up until now. Today is the 5th August 2019 at 21h00 and still no internet or voice line after reported it on rhe 3rd August 2019 reference number ***2. Login to my Telkom App and notice that the fault was closed and commented RESOLVED, but our lines are still down and not working. Phone in again asked who closed it as it is still down can't give me an answer. Log a fault again. Telkom Services sucks and I want to now wat are they going to do about it as I had a 2 year contract with them and 6 months in and the lines were down half the time. They can't give me a sim router as we do not have LTE or 3G here. What is Telkom going to do about it. Telkom please give me an answer as soon as possible.