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Chantal R

1 reviews | Active since Jan 2018

10 Jan 2018, 12:43

Telkom ADSL and Telephone Line disconnected WITHOUT AUTHORISATION

I am EXTREMELY angry. I have a Telkom ADSL and Telephone line that has been active since Oct/Nov 2016. Just before Christmas 2017, our telephone and ADSL line suddenly no longer works. I have been trying for 3 weeks now to get any answers out of Telkom and all they can tell me is that the line has been discontinued. But how? I am the account holder and I have not authorised a cancellation. Now, ironically, this morning, our house phone rings - it's a Telkom technician. He has an installation order to install our number at another address. But I did not cancel our account or our number??? The technician gave us the order number that was used to discontinue the line, and advised to get hold of Telkom. But now Telkom is not answering? ***! I am very angry, and Telkom, if you do not contact me TODAY still and sort this out ASAP, I will see you in court at your cost. I will NEVER recommend you to ANYBODY!!!

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Chantal R's update06 Feb 2018, 15:19
Reviewer Update
Dear Telkom Really, don't stress... only 1 month later and I finally get a reply. You guys really are pathetic. Fortunately for you, I have decided to leave my account "cancelled" even though erroneously. Its known as supporting YOUR competitors. The sad thing is that I am really all for supporting parastatals and SOE's... we actually need you guys. That being said there is a massive BUT. The reason all of the SOE's are in absolute disarray is because of stupid idiotic ******* moves like this one by companies whose management has NO CLUE what they are doing or how to run a business... Please, do us all a favour, and hand over the reigns to the boys/gals that actually can do this properly. You have lost me as a client, forevermore. Even though I was probably one of the limited clients that ensured that their accounts are fully paid at all times, still you had to ***** me over.. nice! Oh and by the way, feel free to keep the R19.29 credit on my account... apparently you need it more than I do.