1 reviews | Active since Jan 2016
Telkom ADSL and landline (voice) down since 19 December 2016
<p>Since 19 December 2016 both my ADSL line and voice (landline) is not working. Early the next day on 20 December 2016 I logged a call and advised Telkom that both my lines are down.</p> <p>I informed them that I work from home and urgently need my lines fixed. Since reporting the fault I phoned numerous times to find out what is happening and when will my lines be fixed, but every time 10210 just tell me that the call is in hand and somebody is looking at it. I told them every time that follwed up that , since I logged the call nobody from telkom phoned me or came to my house to check what the problem is.</p> <p>So for 25 days I stuggle to work, but I must still pay my whole account and NOBODY called or came to check what the problem is.</p> <p> </p> <p>As long as Telkom can take your money they do not care if you get the service you pay for or not.</p>
Your reply on my fist post:
"We sorry for the inconvenience caused. The fault is currently in hand with a technician.
A copy of your post has been escalated to the technician's managers for urgent attention.
Regards Noleen
Telkom Social Media Team"
I am also sorry as your escalation to the manager did not had any effect on the technicain or manager. Another 9 days and still no feedback or any response. A total of 35 days without connection, and with end of month approaching quickly and believe me Telkom has already send me another bill and will deduct the money from my account.
Again I spend hours calling 10210 and going to Reds Mall and Centurion Mall branches, to try and find out what is going on, but with no luck. What a bunch of idiots and rude people.
Insulting me in front of all the customers in the store, shouting between sales people and technicians for everybody to hear, that my account must be checked if I am not behind on my account, which I definately am not. Then shouting again that they must check if I have not used up my data, which I could not because my line is dead.
Logging of faults, getting escalation and reference numbers is all a waste of time.
Telkom do not care that they ***** our money or gamble with our jobs and lives. I work from home, but without connection how do you think I must work?
Your reply on my fist post:
"We sorry for the inconvenience caused. The fault is currently in hand with a technician.
A copy of your post has been escalated to the technician's managers for urgent attention.
Regards Noleen
Telkom Social Media Team"
I am also sorry as your escalation to the manager did not had any effect on the technicain or manager. Another 9 days and still no feedback or any response. A total of 35 days without connection, and with end of month approaching quickly and believe me Telkom has already send me another bill and will deduct the money from my account.
Again I spend hours calling 10210 and going to Reds Mall and Centurion Mall branches, to try and find out what is going on, but with no luck. What a bunch of idiots and rude people.
Insulting me in front of all the customers in the store, shouting between sales people and technicians for everybody to hear, that my account must be checked if I am not behind on my account, which I definately am not. Then shouting again that they must check if I have not used up my data, which I could not because my line is dead.
Logging of faults, getting escalation and reference numbers is all a waste of time.
Telkom do not care that they ***** our money or gamble with our jobs and lives. I work from home, but without connection how do you think I must work?