Telkom ADSL and Fibre

We have been struggling with the unreliable ADSL from Telkom. Therefore we wanted to switch to Fibre and our struggling continues. We are now at our 3rd attempt to get the Fibre installed after receiving confirmation for the latest order in May. It seems that the consultants are not quite competent and do not complete the orders/information on the system. In the past week I have contacted Telkom 3 times and was told that the order is with technical department and escalated, but I haven't received any SMS or call yet for the installation. This seems to be the regular excuse or The Technical Department is having issues which they don't know how to solve. I have also mentioned to the consultants that I will be writing this revue, and still not response from their side. The service is pathetic and will be exploring other options immediately.