TELKOM ADSL ACTIVATED OVER A WEEK AGO AND STILL NO INTERNET

Our Telkom ADSL line has been activated almost a week ago, we still can't connect to the Internet. Telkom has already send me a pro rate bill for something that I can't use. We called the call center and laid a complaint. However, no one can tell us what the problem is wit our line.

How am I supposed to pay for something that I can't use.

Our reference number is: 77cvz ********** .

Can somebody please help us resolve this problem today?

Thank you.