Telkom ADSL

I migrated my ADSL line from Afrihost back to Telkom beginning of April 2020. Telkom have now deleted the ADSL line as they say I had to put in a new order and pay for a technician to come out to install a line that is already there! They do not have the line and that Afrihost can reinstate it. Afrihost say they cannot and that Telkom have it. I have had enough of Telkom’s disinterested attitude. Why do I have to pay for something that is already installed!