Telkom ADSL 3 Month ongoing problem

<p>I have been having endless problems with Telkom agents and my ADSL. My current package is a 2mb uncapped, from my knwoledge the download rate should be nothing less than 100kbps, mine reaches below 20kbps CONSTANT. i''ve escalted the issue so many times and yet they telling me there is nothing wrong with my account nore line. Attached is my line speed from my dlink router and a test download speed from a Telkom service . Telkoms service is pathetic. After numerous attempts trying to resolve the issue with a agent that doesnt call me back after he/she said they would and technicians that was sent to my place, the issue persits the techs advised it is not my Account or Modem as they used seperate modems and account. I went as far as buying a new router. I do not understand why this issue is not resolved after so many attempts, calls and wasting hours of my time taking off work waiting for technicians and trying to get hold of a Telkom agent at the call centre. I was also advised from Telkom via Facebook that a technician would be giving me a call which did not happen. After numerous calls and and faults logged I have decided to cancel my DATA with TElkom and switch over to Mweb 2 weeks ago which to my understanding i would be getting a follow up call within 7 days to confirm my personal details which did not happen and yet im being billed fully every month for this service . PLEASE ADVISE </p>