1 reviews | Active since Nov 2017
Telkom ADSL
Hi
I signed a contract with Telkom about +6 months ago for internet at home( ADSL uncapped). The first month it worked fine but from the second month the line started to give me a problem. Every month i would call the customer care and they would assess me with the problem but it would only work for an hour or so. Months of this issue I logged a fault on the 13 of September 2017 and on the 17 of September 2017 I received a SMS with my ref number. Every week I called to ask when was my fault going to be fix and was told its been worked on. I called all the time spending up to 1hr and a half on my cell costing me with not much help because the customer service said its a technical fault and some one must come out to fix it. On the 3 November 2017 i got a call from a technician who informed me he was going to fix the problem with my line. The technician was at my house for 10mins and said its fix but all he did was check the line. I got home from work but still at this point i have no internet at home. I yet again called Telkom Friday, Saturday as well as Sunday yet again at my cost of R300 to R400 of Air time. The customer care yet again logged a complaint but still i have not gotten on help from Telkom. I pay ever month for NETFLEX and SHOWMAX and i cant even get catch up from DSTV because of the internet at home. I had to close my business and retrench my admin lady because she was not able to work from my office at home because of this problem. Telkom has been billing me for a service I'm not getting. I'm not happy with them at all. If someone from Telkom gets to read this please give me a call i rely need help with this please. My number is ********** 827
Hi lindraeisaacs,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi lindraeisaacs,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
