Telkom ADSL

My ADSL went down like a homesick mole on 27 May. I promptly logged a call and got a message stating that the SLA for this issue is 6 days. <br> The next day I phoned the call centre to escalate this as 6 days is unacceptable. According to the Call Centre agent my ADSL wasn't working due to modem not synching, but the call was escalated in any way (28 May). Phoned call centre again 29 May and was assured a technician would come out to assist on that day. <br> Issue was still the modem not synching. Needless to say, technician didn't show and on 2 June I had to phone the call centre again. Yup, definitely modem not synching. Call Centre agent couldn't reach technician on call but gave my details to the technician to contact me. Desperate, I go to a Telkom store to have the modem tested on 3 June. Modem checks out fine. Not a modem issue. Phone the call centre again - they test the line again. \No sir