DS
Derik S

1 reviews | Active since Aug 2016

28 Nov 2016, 07:11

Telkom ADSL

<p>hi </p> <p>i got a new adsl line installed at my house 3 to 4 months ago</p> <p>took Telkom forever just to install the line </p> <p>now the line stopped working last week 1st thing they say is my hardware is faulty i took it to have it tested its not the problem the router is not sincing with the net work</p> <p> </p> <p>the technicians are always working in the area and the boxes so they could of damaged the line</p> <p> </p> <p>i have spoken to the tech next to the road he sais the work is backloged for 3 weeks and i will not way for a service that i dont have for a month its not my fault the techs damage the wires in the main boxes i need this service repaired asap Fault code 574CNK241116</p>

0
Replies (2)
Telkom
Telkom's reply28 Nov 2016, 09:38
Official

Good day

Thank you for making contact with us. Please be advised that this fault has been escalated for urgency with our technicians and feedback will be provided.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

DS
Derik S's update01 Dec 2016, 19:56
Reviewer Update

And yet tomorrow is a week that there is no attempt made to fix my line the router does connect (sync) once or twice a day saying i have a 1 mb line and im paying for a 4 mb line so im paying for a service i dont get this is a brand new line that is installed 3 months ago and its down now