1 reviews | Active since Oct 2016
Telkom ADSL
<p>I have very bad signal at my home office. The tests done shows that the upload and download speed are way below minimum standards.</p> <p>Battling since June 2016 (actually before that already) by since this time have activeley complained and kept my complaint going. The last technicion tested the lines and concluded that the cables are faulty and needs to be replaced. Since then, it was escalated and escalated and closed and re-opened. All I could possibly do I have done and today I was told the query has been closed once again. No cables fixed or nothing. This problem will go away only when they replace the faulty cable and I don't understand why this is not done. Why do I have to battle so much with this, can't they just do what they need to do. They are waisting my time as well as their own. I also can't upgrade my line until this has been done. Their technician said this is the problem and now nobody does anything about it. Please help.</p>
Hi Jan,
Thank you for making contact with us.
I tried calling you for your affected telephone number. Please be assured that this matter will be escalated to our Support team as soon as we get this info from you. Please send it to us on ***.
Your reference number is AI***. Please use it on all correspondence, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Jan,
Thank you for making contact with us.
I tried calling you for your affected telephone number. Please be assured that this matter will be escalated to our Support team as soon as we get this info from you. Please send it to us on ***.
Your reference number is AI***. Please use it on all correspondence, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
My telephone number in question is 012- ********** . Also see my Referance numbers on this case:
103 CTK 190716
279 CTK 010816
140 CTK 040816
163 CTK 040816
456 CTK 100816
324 CTK 290816
449 CTK 190916
340 CTK 011016
Hope this will assist in solving the problem
My telephone number in question is 012- ********** . Also see my Referance numbers on this case:
103 CTK 190716
279 CTK 010816
140 CTK 040816
163 CTK 040816
456 CTK 100816
324 CTK 290816
449 CTK 190916
340 CTK 011016
Hope this will assist in solving the problem
To Whom It May Concern,
I have sent a following up e-mal on my problem requesting some feedback and this email was deleted without being read. Since then no followup or and word form any one. Please react to this, as my problem still persists.
I had a new referance number ie. 235ctk101116 opened today. The person in question "Phineas" said the problem will get better after 30 min and I must phone him back if it is not better. He confirmed that this referance number will stay open untill I phone back to confirm yes or no on the problem. After 30 min I phoned back and spoke to Lorren and she immediately confirmed that the nuber was closed by Phineas . The ****** **** to me. They had to open a new one again as they always do . The team leader said that the problem still is there and a technician will be sent out to attend to the problem . No mention that the cable will be replaced, so I can see that nothing has been done on the existing problem.
It is realy unexeptable that the client needs to ask whats happening on this matter. Is there no back bone at Hello Peter or Telkom to sort my problem as a paying customer? this is the worst experience I had ever and if in my means, I would leagally stop Telkom doing business as they do not deserve to to be paid.
Please give feedback on what is happening. Also see e-mails at the bottom re mail not read
From: HelloPeter Telkom **********
Sent: 04 November 2016 07:50 AM
To: Jan Kruger
Subject: Not read: Helo Peter AI **********
Your message
To: HelloPeter Telkom
Subject: FW: Helo Peter AI **********
Sent: Thursday, November 03, 2016 3:31:26 PM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, November 04, 2016 7:49:53 AM (UTC+02:00) Harare, Pretoria.
From: Jan Kruger **********
Sent: 03 November 2016 03:31 PM
To: ********** /> Subject: FW: Helo Peter AI **********
To Whom It May Concern
Can someone at least come back to me on this issue. It seems to me that even hello Peter must be reported to someone else.
The internet service is going from bad to worst. It even timed out.
Please sort this problem or at least come back to me in some way. This is so frustrating. I am sure that as a paying client I have some rights. Please do not ignore this because I will go to every length to smear the names involved through the mud. This cannot keep on going like this
To Whom It May Concern,
I have sent a following up e-mal on my problem requesting some feedback and this email was deleted without being read. Since then no followup or and word form any one. Please react to this, as my problem still persists.
I had a new referance number ie. 235ctk101116 opened today. The person in question "Phineas" said the problem will get better after 30 min and I must phone him back if it is not better. He confirmed that this referance number will stay open untill I phone back to confirm yes or no on the problem. After 30 min I phoned back and spoke to Lorren and she immediately confirmed that the nuber was closed by Phineas . The ****** **** to me. They had to open a new one again as they always do . The team leader said that the problem still is there and a technician will be sent out to attend to the problem . No mention that the cable will be replaced, so I can see that nothing has been done on the existing problem.
It is realy unexeptable that the client needs to ask whats happening on this matter. Is there no back bone at Hello Peter or Telkom to sort my problem as a paying customer? this is the worst experience I had ever and if in my means, I would leagally stop Telkom doing business as they do not deserve to to be paid.
Please give feedback on what is happening. Also see e-mails at the bottom re mail not read
From: HelloPeter Telkom **********
Sent: 04 November 2016 07:50 AM
To: Jan Kruger
Subject: Not read: Helo Peter AI **********
Your message
To: HelloPeter Telkom
Subject: FW: Helo Peter AI **********
Sent: Thursday, November 03, 2016 3:31:26 PM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, November 04, 2016 7:49:53 AM (UTC+02:00) Harare, Pretoria.
From: Jan Kruger **********
Sent: 03 November 2016 03:31 PM
To: ********** /> Subject: FW: Helo Peter AI **********
To Whom It May Concern
Can someone at least come back to me on this issue. It seems to me that even hello Peter must be reported to someone else.
The internet service is going from bad to worst. It even timed out.
Please sort this problem or at least come back to me in some way. This is so frustrating. I am sure that as a paying client I have some rights. Please do not ignore this because I will go to every length to smear the names involved through the mud. This cannot keep on going like this
It has been 5 days since I followed up on my original request and up until now nobody has come back to me. Please confirm what is going on.
It has been 5 days since I followed up on my original request and up until now nobody has come back to me. Please confirm what is going on.