HvdM
Henk van der Merwe

1 reviews | Active since May 2011

20 Sept 2016, 13:26

Telkom ADSL

<p>I have an issue on my ADSL line that I logged on the 14th of September 2016, I phoned today 20 September because I have not heard anything back. The lady informed me that my original call was closed on the 17th with no real reason as to what the fix was whatsoever. I have logged a second call now, hopefully this gets me online again.</p> <p> </p> <p>It's sad to think this line was promoted by endless calls from Telkom, just for them to ***** up the service afterwards. Dont promote things you cant deliver.</p>

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Replies (2)
HvdM
Henk van der Merwe's update20 Sept 2016, 14:14
Reviewer Update

Hi Launa,

Thank you for the quick response. I look forward to hearing from you.

HvdM
Henk van der Merwe's update21 Sept 2016, 12:50
Reviewer Update

Hi Peter,

Early this morning a representative from Telkom phoned me to inform me that he will be handeling my call. I phoned home and allowed him access to the premises. Seems there was an issue with a line down the road… bottom line is he fixed it and phoned me back to tell me that the line is up and running. I will verify that its working tonight when I get home.

I must say he (Jaco) was very professional and a real standup guy.

Thank you Telkom for getting my issue resolved.

Henk