Telkom ADS line

I called Telkom to set Up an ADS Line, they cancelled my application without letting me know. I had to call again and follow up and resubmit the application. The line is now connected but I haven’t been able to use it for over a week because they have not set the password and username to set activate the internet connection. It has been a true struggle and I almost regret setting up a line with them. It’s a month later and STILL nothing. It’s incredibly frustrating, they have disgusting turn around time.