TELKOM ADMINISTRATION IS USELESS

Telkom are hounding me with debt collectors despite the fact that I owe them nothing. When I experienced trouble with me landline I called Telkom, who in turn informed me that they were removing the existing landline due to copper cable theft. The offered me an alternative, which I agreed to provided I could retain my landline tel. no. they assured me that they would be able to do so, They sent me a parcel. via Courier. Then I received an SMS from Telkom advising me that they would provide me with an alternate tel no. As this was not acceptable I only agreed to the new contract on condition I retained me old telephone number. I called Telkom immediately cancelling the offer and asking them to collect the parcel which I had not even opened. Telkom sent Courier It No ***0 to collect the unopened parcel on 22/02/2023. Since then I received numerous SMS’ from Telkom and called them every time repeating the circumstances that caused me to cancel the unused contract. I called Telkom numerous times, but when they started debiting my bank account _ I called the bank and advised them of the circumstances. I called Telkom ad nauseum and one staff member told me to come into their office, As I had fractured my femur this was impossible and also did not have any transport. I am a pensioner off 84 and have NEVER owed anyone money ever, Each time I called I was told that the matter would be finalised. Fortunately I kept the receipt from Courier It.

Now Nu Debt, a debt collection agency is hounding me. (RefND***). I have always had an unblemished credit and am not at all satisfied that me concerns were ever taken seriously. I categorically state that I NEVER made any use of device sent to me and returned it unopened. I do think that Telkom needs to get their facts straight.