Telkom Admin fee to cancel

So after what I thought was 24 months of unbelievable bad service on Telkoms Uncapped LTE package that only works from time to time, carefully planned my smooth exit, to my astonishment I logged the online cancellation yesterday, only to find there is some sort of cancelation fee, o no wait as the call centre women said its an admin fee. *** are you crazy!!!! I have spent 2 miserable years with something that barely works and Telkom knows this they have sent multiple techs to come and see what they can do. But its the same story every time, you are stuck with it so deal with it.

Telkom please explain this.

I want to take this router and burn it in your shop! every day with you as a service provider is awful and sickening. Why is no one doing something to them? where are our rights as a consumer?