TELKOM admin

Subject: Account *** DF THERON

Your gross incompetence is exemplified with your actions.

The "so called" accounting/administration department must, without doubt, qualify as as the momparas of the year.

In January 2020 a Telkom tele sales lady sold me a LTE package reflected on page 7 of the Telkom December 2019 to January 2020 brochure,

for R269 pm with a Free HuaweiB535 LTE Wi-Fi router.

My Impossible task I have had in getting them to charge me according to the sales order, number ***, and not the R459 plus the router R83,29, has been

a mammoth task. Either they can't understand or wont listen or simply too damn lazy to call up the order given to rectify Telkom's error.

During the last 26 months, I have contacted Telkom at least 30 times, all to no avail.

My grievances have been directed at the Telkom shop in Centurion Mall, the help desk on the app, and phoning what must be the worst run office in the world,

not only for rudeness, putting down the phone, replying that the charge is what I must pay, totally ignoring my request. (Tel ***)

A grievance was lodged, which the so called supervisor, obviously not too concerned or involved, simply rejected it.

It is hard to accept, that with so many complaints, calls and objections, that not even a little light flickered, that perhaps they should check the order,

after all I gave it to them, they didn't even in their laziness even have to look for it, or are they really all so Dull??

Then in their brilliance they Blacklist me, when Telkom OWES ME.

What you call insult to injury

Compensation should be made for the case of Deformation of Character, after all years of developing a good credit standing is destroyed by a group of less than

concerned, obnoxious and insubordinate Telkom staff.

Not even an apology has been received.

Still awaiting the reconciliation in order to audit the credits Telkom has processed.

Great products, disastrous staff.

DF THERON