Telkom ADLS Cancelled

I moved to a new place in 2018 and went online to do a adls transfer to my new property , waited three months and with a lot of problems to get the transfer with help from Telkom head John Henry Winkworth Operational Manager ARS/High-level cases/Icasa /Liaison /AVS/Forward call/Direct a call /unbilled calls /cor the problem was resolved, about three months ago i started getting SMS that my adls line is suspended reason for not making payment, i did not understand as i pay my Telkom account every month only to find out that i have TWO account ON MY NAME e, i contacted the call centres account department about the two account on my name the person that assist me said she can not help me i must contact the sales department when i contact the sales department they rever me back to account, uptil now sitting with a two account and the one that needs to be close in 2018 was never closed