Telkom Adds two extra months to contracts and they dont change it when you find out

I have provided proof that my contract dates are wrong as i got my phone in May 2021 and my contract should be 22 months old instead of 19 months as stated in the system for my contact number *** (Case ***9) and Telkom has aknowledged fault but they dont want to update their system.

I am not able to upgrade my contract because of such so i have decided to cancel my contract at the end of May when my true contract term ends.

I called telkom retentions and they told me that they would charge me a canceleation fee and only redund me the money later because of my case which states that any excess charges should be waived. i do not want that because it is a cash flow impact on me. it shouldnt be my problem that you acknowledge your mistake but dont want to update your systems

my issue is that there is also a second number of mine *** that the system states that the contract is 4 months old and i have sent proof that the contract is 6 months old and this has not been resolved. i foresee the same problem when i my contract ends

I have threatened to leave telkom because of their poor service and mixed messages and i havent so far, and i have paid for that mistake every single year. this time i am gone for good i can promise you that. i have been a loyal customer since 2014, but now im not even sure if Telkom has been adding two months to my contracts since inception. i have lost all faith on Telkom.

Just cancel my *** in May and dont charge me any extras that you are not supposed to charge in the first place. the only thing i will accept for this number is a last charge on 1 June 2023 ONLY!