Telkom Adderley Street ********** service

On Thursday 29th July I purchased a pocket router from Telkom Adderley Street and during the transaction the assistant manager had a very impudent demeanor, however I proceeded with the sale ignoring that and the sales reps that assisted me, Sadeeq apologized for her being rude, he then explained how to operate the router and said if I'm dissatisfied to return to the store within seven days, he unfortunately didn't disclose that there's a non-returnable policy for the device which I found negligent and to a certain extent ***********, my right to disclosure of information and procedures as a consumer had been breached and as a result I had to contact Telkom customer care 5 times to explain to them I was blindsided as the sales rep did not tell me they don't do refunds, and they advised me to go back to store and claim for a refund after giving me a case number. I went back today to present the go-ahead for the refund by their customer care supervisors, and I was made to wait for an hour after telling the manager I had an exam to write in less than 20 minutes and they told me I could be refunded by the end of the day which I found extremely absurd. I explained I needed the money immediately as I was running late for my paper that I ended up being denied to write as I was extremely late to the venue and I will have to pay for a rewrite because the store manager said they needed to follow process which could take up to the end of the day. I went back at 3pm to collect my refund after he texted me it was approved and neither he or the sales representative was remorseful about me missing my exam because they denied me a refund earlier and the stressful position they put me in after I was very patient with them irrespective of them not being competent enough to explain their full procedures so I could have made an informed decision on the day of my purchase to avoid such an experience. There were no checks for coverage in my area so we could all be certain the router was going to work well and not give me issues once I leave the store. The service was beyond appalling