Telkom added and charging additional on contracts

Good day

I took 2 cellphone contracts last year December (2020) Both contracts per month is under a thousand rand April Telkom deducted R2 598.17 and May's account is R2 638.17 I don't receive statements. I went to Telkom in Rustenburg Waterfall Mall, which they have printed a statement On the statement it shows that an additional Add On Internet Bundle was loaded for 2 months per contract to my bill (R903.20 per contract for 2 months which is R3 612.80)

I'm an agent and am only working on commission. This is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. An agent for Telkom phoned me, and told me that it has been loaded on my account and I told him I did not sign up for it. He said he will remove it from my account. 1st of June, we received AGAIN 12GIG of data, not the normal 850MB and 1.5Gig on both phones. So my question is, who is going to pay for it as I DID NOT SIGN UP for the extra data. In the beginning we could recharge on our phones which we did and it has been loaded on our accounts as an additional fee. Since March 2021 we could not use the Telkom app to recharge so when we are in need of airtime or data I buy it cash at a store or café. They are very quick to cut your phone if you do not pay. And as an agent I can not be without the usages of my phone and so does my son in grade 9 uses his phone for class work.

So I need an answer ASAP. My debit order for the end of May did not go off on the 5th of June, as I did not have enough money in my account as it is not my monthly premium which I have signed on, and not in my monthly budget.

I request that my account gets credited for the amount of April and May and they refund my money that they have deducted for April's account. My account with Telkom must be credited with the extra money that they have deducted for April.

My contract is 1.5Gig and my son's 850MG NOT 12 GIG each that Telkom just loads on my account

I WILL NOT PAY FOR IT AS I DID NOT SIGN FOR IT.

What can I do?

Thank you

N De Lange *** *** - Telkom number that has been blocked *** - Telkom number that has been blocked