Telkom add for wireless internet

I app**** for a wireless internet service to a add in the local news paper. The response was quick and I app**** for the service and the process started, Telkom took the monies off my account the next day and the modem was send to me, I received the modem a couple days later. I was told that the sim will be activate immediately but after calling for several days a number of times each day. I still am not activated, and keep been told to wait 24 hours then it will be on, but still not. this is now 2 weeks later and still not satisfaction.