1 reviews | Active since May 2015
Telkom actually *****ING the food out my mouth.
I was due to move premises in March 2015 so canceled my Telkom services on 19th February. <br> <br> Contacted billing / accounts department and I asked if the service (contract + phone + dsl package) could ALL be canceled at the end of February. She told me that she will do that and ASSURED me that ALL services would be canceled and I wouldn't be billed. Needless to say, an hour after I put the phone down my service was cut. So much for the end of the month right? <br> <br> March came, ordered new Telkom phone line and DSL account from another ISP. End of March received invoice for R1800 for the DSL data account which was supposedly cancelled. End of April I get another invoice now for R3600 and my new line gets cut off and won't be re-connected until my whole account is up to date.<br> <br> I run my business from home and can't afford to not have internet. Because of having to pay this extra money every month, I have actually had to resort to eating only bread because I could no longer afford to put anything else on the table.<br> <br> Several calls and reference numbers later, I'm still getting charged and cut off, my livelihood held for ransom until I pay for services I am not receiving.
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM102976 .
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM102976 .
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
