1 reviews | Active since May 2017
Telkom actually did it
<p>After numerous attempts at contacting Telkom and trying to rectify this mess up by their consultant, Telkom STILL hasn't allocated my payment.</p> <p> </p> <p>They have now put in my correct banking details (after putting in the wrong details and then threatening me by saying I'm in arreas) and have the audacity to debit the amount "owed from being in arreas" but not actually allocating the payment I made ON THE DAY I RECEIVED THE FIRST SMS TWO MONTHS AGO!!!</p> <p> </p> <p>They have ignored all of my attempts to contact them and have not even contacted me to let me that they changed my banking details.</p> <p> </p> <p>THEY STILL HAVEN'T RESPONDED TO MY ICASA COMPLAINT (another thing they're running from)</p> <p>AND PROBABLY WON'T.</p> <p> </p> <p>They say that once the payment is allocated they'll return the money they stole from me. BUT THAT COULD TAKE MONTHS/YEARS AT THE RATE THEY'RE GOING.</p> <p> </p> <p>They've done all this and my service is still suspended (as it has been for the past month) even though they stole the money they claim I owe them.</p> <p> </p> <p>Now I'm about to get a stupid private response from the social media team who can do absolutely JACK and nothing is going to be resolved.</p> <p> </p> <p>Well I'll be doing my own social media responses Telkom.</p> <p> </p> <p>I'll expose you for the *****s you are!!!</p> <p> </p> <p>- Zero stars isn't an option for this rating</p> <p>but i promise, you guys have minus 5.</p> <p> </p> <p>DO NOT PRIVATE MESSAGE ME. PHONE AND SORT THIS OUT!</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
