Telkom actively does not want business

Absolutely horrible service. On 29 June I cancelled by ADSL and landline online, giving the 30 day notice. Before the 30 days was done, I decided not to cancel anymore. I contacted Telkom 3 times asking to stop the cancellation. They said they can't do anything apart from adding a notification on my request stating I do not want to cancel anymore. But they said don't worry they will contact me before they switch if off. They didn't. And switched it off anyway, so much for the notification. I phoned multiple times since then to try and get it back on. I had to request a new order which will take 7 to 14 working days. 16 days later I phoned them to get feedback, the response was that the technician was here and tried to phone me (on the cancelled landline) and then left because they couldn't find the house. This was without an appointment scheduled with me or anything. Or Telkom contacting me to reschedule. Nothing! Now I am guessing I am back to being last in line and my 7 to 14 working days starting from 0. I have never in my life seen a company that actively do not want business.