TELKOM ACCOUNTS - WE WILL ESCALATE YOUR QUIRE....

On the 16th of April 2018 my Telkom ADSL line was damaged by contract workers. I took two months the repair and i was told that i can only apply for a credit once the fault was repaired. on the 18th of June it was repaired. I call in and asked for a credit for the two months, Where i received an SMS saying it will only reflect in August 2018. i called back and said i stated i wanted an immediate credit to reflect on my account. That said it would take two weeks. Today, three weeks later it hadn't happened. so when i called in again i was told to pay the arrears and it would be escalated again... would i recommend Telkom - don't waste your time as they don't care for customers - three months and still no help... Please advise who else i could use - someone who is customer focus???