Telkom accounts wants me to call technical support because their Internet portal shows my (paid) a/c as owing (!?).

On 18 March, I paid my a/c on this online portal ( https://apps.telkom.co.za/access-manager/protected/view/mytelkom ) and later received the confirmation email below. However, there was an error at the end of the transaction and what now happens is that the portal continues to reflect the monies as owing.

My bank statement shows that the payment went through to Telkom and the Telkom accounts representatives at the call centre acknowledge the payment, too. However, I have been unable to find someone who can fix the discrepancy in the amounts owing showing on the portal.

I first spoke to a lady by the name of Sikhonzele on 22 March at about 08h55. She escalated the matter to her supervisor and assured me that the portal should show no monies owing by the afternoon. But this did not happen.

Consequently I called again on 23 March and spoke with a lady by the name of Natasha at about 08h35 to report same issue. Natasha was of the opinion that this is a "technical" problem and that I should call the technical department —yes, the ones who repair the lines (!?).

An argument then ensued, during which I asked Natasha to put her manager on the phone. Natasha placed me on hold for a while and came back saying that her manager was "in a meeting" and that he / she would call me back. I don't know what Natasha took me for but I said to her that I don't believe this and promised to report her *********** service, as I hereby do.

I think Telkom should refer me to somebody who can fix the issue at their Internet portal so that my account reflects as paid there, lest next month I'll find the amount owing for the previous month plus the current month. Your assistance will be highly appreciated to say the very least.

From: "Self Service" <***> To: "redacted" <redacted> Sent: Saturday, 18 March, 2023 09:19:20 Subject: Telkom SA: Successful Credit Card Transaction

Dear <redacted>

The purchase on your card was confirmed and finalised.

Transaction details: <redacted>

Transaction Date 18 Mar 2023 09:19 Amount R 754.46 Account <redacted> Reference Number 171JVI180323

This is an automated email, sent from an unattended mailbox. Please do not reply to this email.

Kind regards Telkom Online