Telkom Accounts - Technical Disaster ALL IN ONE!!!

<p>reakdown of our account:</p> <p>Jan 2017 Billed by Telkom R 811.00 - Payment made R 820.00<br />Feb 2017 Billed by Telkom R 577.50 - Payment made None<br />March 2017 Billed by Telkom R 295.99 - Payment Made R 875.00 (Incl. Feb.)<br />April 2017 Billed by Telkom R 530.15 - Payment Made None<br />May 2017 Billed by Telkom R 1385.84 - Payment Made R 1 200.00<br />June 2017 Billed by Telkom R 1857.95 - Payment Made R 1 000.00 (suspended on 1 July 2017)<br />July 2017 Billed by Telkom R 2422.75 - Payment pending</p> <p>In December a call was lodged with Telkom Technical Department to resolve a technical fault, it took Telkom 2 weeks to resolve the issue. Eventually the line was fixed and we informed Telkom that our account needs to be refunded. This was done in Feb. 2016</p> <p>In March again we lodged a complaint with Telkom Technical Department (dispute number ********** 6) as we were off for three weeks again in March and as such refunded in March for the services not received. This was done in March 2016.</p> <p>On the first of July we were suspended due to non-payment, of which dispute number ********** was still not resolved, this dispute was for the reason for the account being very excessive, they contacted us and advised us we were refunded 100% in March and they are now taking the refund back. It was explained to them that they can't do that as we did not receive services from Telkom in March, which Telkom confirmed is correct and they will resolve the matter with the accounts Department.</p> <p>We followed up on the accounts fault logged with Telkom on the 8th, 14th, 16th, 20th and 21st of June, of which we were informed the account is incorrect and we will be refunded, this does not reflect on the invoices as dated above?</p> <p>Due to the passing of a family member we paid the R 1000.00 late and confirmed with Telkom on the 19th of July that we will be reconnected after Telkom suspended our line during an account dispute. This matter was never resolved. In actual fact we are still not connected Dispute number 826CNK190717 (Escalated to dispute number 994264).</p> <p>We have been talking to 50 different people and our line is still off, our account is still incorrect and all Telkom can say is "we need to lodge a query" I cannot lodge any more queries, they are charging my account as we speak even though I do not have the services.</p> <p>When I spoke to Telkom this morning I was advised they are still going to charge me for July after I was suspended, even though I am not in contract with them and on a month to month basis, I honestly think a company cannot charge you for services not rendered. It is like having a clothing account and being charged for clothes you did not buy?!</p>