Telkom Accounts Ref No. ***5

Before going on leave in June 2015 and I called Telkom to change my Closer Call 2 account to line rental whilst I was away. On my return I found that this had not been done and that I was being charged for this option although I had cancelled it for the period June to 24 August. This amounts to R420 over charged..<br> I phoned the 10210 number on 4 occasions and was told on each time that it would be looked into and someone would come back to me. No one ever did.<br> I contacted Telkom Tygervalley and the lady there (Madeleen) was most helpful. She checked my account and said that my request for the cancellation of the Closer call option had been logged on 16/17 June but that my request had not been implemented by Telkom. She gave me the above reference number. I phoned the Help line again, explained the query. I was again told they would look into it and get back to me. They never did.<br> It is now 6 months and I am still awaiting the credit of R420 from Telkom. <br> It is little wonder Telkom is losing customers.<br>