Telkom Accounts ***** and ******s

Struggling for more than a month now to pay my Telkom account. In Feb they debited my account and it bounced back. A lady from Telkom phoned me the next day saying that they didn't receive payment. So asked her if they can debit the next day and all will be sorted but they never did. (Stupid me didn't take a ref number for that call). So I thought they would debit all the money in March since they didn't debit in FEB. Comes March month services cut and collection agency phones me just because they did not debit the next day. SO now have to pay Blake and associates that is collecting the money on Telkom's behalf. They will pay Telkom and my services will be restored, but there is a catch. I mad a payment on the 3/11/19 after speaking with Michelle @ 16:49 from blake. I phoned Blake Today and they said the money is reflecting and they did receive it. I was instructed to tell Telkom that they need to reconnect my line since payment was received. Phoned Telkom and they said that they are unable to reconnect my line and I need to send proof of payment to ********** I sent the proof and my account is still disconnected. I phoned Blake again Told them the situation and they said that Telkom is suppose to reconnect my line and they will escalate the matter and they can email me proof of payment but it might take 5-10 working days for me to receive the email. (I think the email might be coming by ***eon or something). Lady I spoke to at Blake was Rifhel 13/3/19 @ 16:59. So I made the payment as instructed since Telkom is useless to debit a account and here I am still disconnected. I cant wait for this contract to expire. I think the 1 star I gave them is a bit much should be at best 0.5 of a star