RA
Ruth A
1 reviews | Active since Jul 2014
27 Mar 2025, 17:14
Telkom accounts ********l suspends line
Upgraded my contract. Telkom never updated my credit. Each month I have to spend 3 days after work to ensure the line is unblocked as Telkom just suspends the line, however the debit order is taken each month.The line is used to run a business, no calls can be made or recieved, causing a loss of business income
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Ruth A's updateReviewer Update
28 Mar 2025, 08:46 ******** Suspension of My Phone Line
I am writing to express my concern and disappointment regarding the ******** suspension of my phone line.. I was not provided with any prior notice or reason for the suspension, and I believe this action was taken in error.
I have been a loyal customer of Telkom and have always paid my bills on time. I was not aware of any outstanding balance or issue with my account that would warrant such action. The sudden suspension of my phone line has caused me significant inconvenience and disruption to the business, personal and professional life.
I kindly request that you investigate this matter and take immediate action to reinstate my phone line. I would appreciate it if you could provide a detailed explanation for the suspension and take steps to prevent such incidents in the future.
Please acknowledge receipt of this complaint and let me know the actions you will take to resolve this issue. If I do not hear from you before end of business today, I will be forced to take further action to resolve this matter.
Thank you for your attention to this matter.
I am writing to express my concern and disappointment regarding the ******** suspension of my phone line.. I was not provided with any prior notice or reason for the suspension, and I believe this action was taken in error.
I have been a loyal customer of Telkom and have always paid my bills on time. I was not aware of any outstanding balance or issue with my account that would warrant such action. The sudden suspension of my phone line has caused me significant inconvenience and disruption to the business, personal and professional life.
I kindly request that you investigate this matter and take immediate action to reinstate my phone line. I would appreciate it if you could provide a detailed explanation for the suspension and take steps to prevent such incidents in the future.
Please acknowledge receipt of this complaint and let me know the actions you will take to resolve this issue. If I do not hear from you before end of business today, I will be forced to take further action to resolve this matter.
Thank you for your attention to this matter.
RA
Ruth A's update28 Mar 2025, 08:46
Reviewer Update
******** Suspension of My Phone Line
I am writing to express my concern and disappointment regarding the ******** suspension of my phone line.. I was not provided with any prior notice or reason for the suspension, and I believe this action was taken in error.
I have been a loyal customer of Telkom and have always paid my bills on time. I was not aware of any outstanding balance or issue with my account that would warrant such action. The sudden suspension of my phone line has caused me significant inconvenience and disruption to the business, personal and professional life.
I kindly request that you investigate this matter and take immediate action to reinstate my phone line. I would appreciate it if you could provide a detailed explanation for the suspension and take steps to prevent such incidents in the future.
Please acknowledge receipt of this complaint and let me know the actions you will take to resolve this issue. If I do not hear from you before end of business today, I will be forced to take further action to resolve this matter.
Thank you for your attention to this matter.
I am writing to express my concern and disappointment regarding the ******** suspension of my phone line.. I was not provided with any prior notice or reason for the suspension, and I believe this action was taken in error.
I have been a loyal customer of Telkom and have always paid my bills on time. I was not aware of any outstanding balance or issue with my account that would warrant such action. The sudden suspension of my phone line has caused me significant inconvenience and disruption to the business, personal and professional life.
I kindly request that you investigate this matter and take immediate action to reinstate my phone line. I would appreciate it if you could provide a detailed explanation for the suspension and take steps to prevent such incidents in the future.
Please acknowledge receipt of this complaint and let me know the actions you will take to resolve this issue. If I do not hear from you before end of business today, I will be forced to take further action to resolve this matter.
Thank you for your attention to this matter.
RA
Ruth A's updateReviewer Update
28 Mar 2025, 13:52 Further to my previous complaint, regarding suspension of the phone line, I haven't received a response yet. Could you please let me know the status of my complaint or an estimated timeline for a response?
I would appreciate it if you could look into this matter urgently, as the delay is causing a financial impact on business.
I would appreciate it if you could look into this matter urgently, as the delay is causing a financial impact on business.
RA
Ruth A's update28 Mar 2025, 13:52
Reviewer Update
Further to my previous complaint, regarding suspension of the phone line, I haven't received a response yet. Could you please let me know the status of my complaint or an estimated timeline for a response?
I would appreciate it if you could look into this matter urgently, as the delay is causing a financial impact on business.
I would appreciate it if you could look into this matter urgently, as the delay is causing a financial impact on business.