Telkom Accounts ***********

It has been more than 2 weeks that I have been trying to resolve a dispute on my husbands account. There is a reversal stated on his account on 15 September showing that we reversed a sum or R 1800 odd after we paid an EFT. I sent the lady my Bank Statements where the money was paid out of (the only place you can reverse funds is from the original payment account) and she refuses to look at it as she wants the account statement of my husbands where the debit order went through. There is no records of debit orders being returned or even tried to go through the account as the account is dormant. How do I get my husbands line un suspended if Telkom Accounts refuses to understand the basics of banking - this has been escalated to Aphiwe Gwanya and we have not received any feedback yet. His line is now block for incoming and outgoing calls and the lady in accounts Luyanda Sweetness Dlamini says either the account is paid or I send her the bank statements of the Debited account or the account will remain suspended. If an EFT Payment was done for an amount, how will it be able to be reversed from a different account months after payment was made. Went to the bank and they confirmed that there was no dispute lodged by Telkom nor was there a reversal done on the account as nothing can happen - the account is dormant. Please assist Urgently