Telkom Accounts in Disarray

I gave you instructions on 15 Apr 2016 to terminate my ADSL service - ********** . Instructions was submitted at the South Gate Mall store in Johannesburg - ref no AI ********** . But you never acted on it. I called the contact center to follow up and Yona N requested me to email the termination form, which i sent direct to her at her telkom email address. Nothing was done. You continued to bill me until October 2016 when you stopped the service which I had not used since May (after I signed up for Fiber). You have referred this matter to three different *********** debt collectors but you haven't been able to provide proof of consumption as per my request. And now you get an emolument order? Hawu Telkom? are you under state capture too?