Telkom accounts

In December 2021 I got a fiber connection of 25Mbps up and 25Mbps down for R449 per month. On my account I get billed every month with R799 for a contract of R449. I have been to the Telkom store 4 times to have it fixed, each time an error is logged to fix it, after which I receive a call from Telkom in which they confirm that it has now been fixed. The error was then corrected for one month and the next month I am billed again for R799. I worked for Telkom for 33 years and always defended them in public, but I can now understand why people pay more for service than to go to Telkom. This is definitely the last time I will use Telkom and I will also recommend people not to use Telkom in the future. If my fiber contract is over after two years I am going to cancel it and go to another provider. It is absolutely unacceptable that a simple thing like an account for a new contract cannot even be done right. Get rid of the people who do not know how to do their job.